© 2014 All Rights Reserved Telephone 01637 872712 email info@newquay.uk.net


Gannel  Road, Newquay Cornwall TR7 2AG            Tel 01637 872712

Bryher Holiday Apartments in Newquay  

Booking terms and conditions for Cheviot Holiday Apartments 1a. The contract entered into is between (establishment) (the proprietor) and the person completing and signing the booking form (the hirer). 1b. The contract is not effective until the required payment has been received and confirmation sent from the owner to the hirer. Bookings 2a. Bookings cannot be accepted by persons under the age of 18 years., parties where the majority of members are under 18 years (except families or supervised groups), Single sex parties. 2b. The number of persons occupying a property must not exceed the maximum stated in the current property description. Babies under 2 years are not normally counted as a member of a party. 2c. The person who signs the booking form will be responsible for all persons included on the form and should ensure that they are aware of the booking conditions. 2d. The owner reserves the right to decline any booking or refuse to hand over a key to any person who has not complied with the booking conditions. Reservations 3a. Provisional reservations can be accepted by telephone and must be confirmed within 7 days by the arrival of a booking form and the required deposit. 3b. Provisional reservations will be cancelled after 7 days without further reference. 3c. To secure a reservation: Complete all parts of the booking form. Send the completed form together with 1/4 of the total cost of the holiday, Pay the balance of the cost four weeks before the holiday is due to start. 3d. If the balance is not received within the time specified the owner reserves the right to cancel the booking and retain the deposit. 3e. Bookings made within six weeks of the start of the holiday require payment in full at the time of booking. Cancellations 4a. Once a booking is confirmed the hirer is responsible for the total cost of the holiday. 4b. In the event of a cancellation by the hirer the owner will endeavour to re-let the property and if successful may refund any monies paid less the deposit which is non-returnable. Booking alterations 5a. Any change in holiday dates will be subjected to the agreement of the owner. 5b. Any request by the hirer for transfer of booking to another property will be treated as a cancellation of the original reservation. 5c. If for reasons beyond the control, the owner has to cancel or alter arrangements made for the hirer they will make every effort to offer an alternative property if one is available. 5d. If the hirer does not accept the alternative offered the owner will return to the hirer any monies paid, whereupon the owners liability will cease. Damage, Loss and Nuisance 6a. The hirer agrees: Not to cause nuisance or annoyance to occupants of nearby property. To allow reasonable access to the property by the owner if it is deemed necessary. The hirer is responsible for leaving the accommodation in good order and clean condition, otherwise a cleaning charge will be levied. To pay for any damage or loss however caused, excluding reasonable wear Occupancy 7a Occupancy shall be from 3pm on the day of arrival to 10 am on the day of departure, unless special arrangements have been made. Pets 8a. We regret we are unable to accept pets of any kind Descriptions Liability 10b. No responsibility is accepted for loss or damage of property vehicles or vehicle contents belonging to the hirer or any member of the party during their occupancy. Complaints 11a. If in the opinion of the hirer there are grounds for complaint, it is the duty of the hirer to take it up with the owner or caretaker immediately and in any event before departure to allow remedial action to be taken. 11b. It is specifically agreed that failure by the hirer to notify the owner of any complaint in accordance with the timescale set out above will entitle the owner to refuse to entertain the complaint, irrespective of its merits